Customer is any authorized Tsunami Visual Technologies (TVT) distributor or recognized account placing an order for equipment or parts with TVT.
Ordering
Orders are processed on a first come, first served basis. TVT reserves the right to determine shipping priority of any order.
Incorrectly ordered items:
-If an item is ordered incorrectly by a customer, TVT will accept returns within 18-days from the receipt of the product by the customer and at the customer’s expense. In addition, the cost of shipping the correct product will also be the responsibility of the customer. -If an item is ordered correctly by a customer but the order has not been processed or shipped correctly by TVT, TVT will accept returns up to 18-days from the receipt of the product by the customer and at TVT’s expense. TVT will also be responsible for resulting charges of shipping the correct product to the customer.
Invoicing
Unless otherwise arranged, all orders will be invoiced upon shipping at Net 30-day Terms. Invoice due dates will be calculated from the invoiced date.
All invoices 30 days past due are subject to finance charges.
Please note that after 90 days past due, any invoice may be referred to an outside agency by TVT for collection. Customer will be responsible for collection charges, as well as the original invoice amount.
Freight
All purchase orders for equipment or parts MUST specify shipping method and freight carrier. No order can be processed without shipping information.
For parts orders, TVT will provide UPS Ground freight to its customers at no additional cost. Customers who require faster service will be responsible for any additional costs. These policies apply to warranty and non-warranty orders, rental partners, floor models and trial purchase units. The shipping method for revenue sharing partners will be solely the decision of TVT.
Any errors or damages in shipping previous orders will be handled in an expedited manner to resend the order. Customers must resolve damaged (in shipment) or incorrectly shipped parts within 14 days of receipt.
Credit Memos
Any credit memo issued by TVT will be applied toward the specific invoice. If the invoice in question has been paid, a General credit memo will be issued that can be applied toward any other invoice at the customer’s discretion.
WARRANTY
All non-motion cabinets and kits have a warranty period of 90 days.
All motion based units have a warranty period of 180 days.
Return Policy
A Return Merchandise Authorization (RMA) number MUST BE ISSUED by TVT and accompany any item returning to TVT. Please note that TVT reserves the right to refuse ANY item returned to TVT without an RMA.
RMA numbers for entire TsuMo units can be obtained through Tsunami's Sales department (ext. 111).
RMA numbers for replacement parts can be obtained though Tsunami’s Service department (ext. 181).
